VivaCity Labs - Dashboard timing out when fetching metadata – Incident details

All systems operational

Dashboard timing out when fetching metadata

Resolved
Degraded performance
Started 10 months agoLasted 36 minutes

Affected

Dashboard

Degraded performance from 7:55 AM to 8:30 AM

Data Availability

Degraded performance from 7:55 AM to 8:30 AM

Countline Groups

Degraded performance from 7:55 AM to 8:30 AM

Sensor Status

Degraded performance from 7:55 AM to 8:30 AM

Trends Analysis

Degraded performance from 7:55 AM to 8:30 AM

Intervention Analysis

Degraded performance from 7:55 AM to 8:30 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    A compression policy on our production database is causing slow running queries affecting all calls to the DB.

  • Investigating
    Investigating
    We are currently investigating this incident.